Legal

Limited Hardware Warranty

Ivora Solutions Inc. · Document version 2026-10-01

Effective Date: October 1, 2026

COMMERCIAL PRODUCT WARRANTY. This Limited Hardware Warranty applies only to Hardware purchased for business, commercial, institutional, governmental, fleet, workplace, multifamily, hospitality, dealership, repair, or similar non-household use. It does not apply to products purchased for personal, family, or household use.

Agreement. This Limited Hardware Warranty (the “Warranty”) is issued by Ivora Solutions Inc. (“Ivora”) and is incorporated into the applicable Ivora Sales and Services Terms and Conditions and Order. Capitalized terms not defined here have the meanings given in those documents.

Manufacturer and authorized reseller relationship. The Hardware covered by this Warranty is manufactured by Renova Electronics Inc. (“Manufacturer”) and sold by Ivora as an authorized, independent reseller. Ivora is not the designer or manufacturer of the Hardware. Ivora administers this Customer-facing Warranty as the initial point of contact. A claim may be diagnosed, inspected, repaired, replaced, or otherwise fulfilled by Ivora, Manufacturer, or an authorized service provider.

No agency or direct manufacturer contract. Ivora and Manufacturer are independent entities and neither may bind the other except under specific written authority. Unless an applicable manufacturer warranty, Order, or separate written agreement expressly states otherwise, Manufacturer is not a party to Customer’s Order, and Customer shall submit Warranty claims to Ivora.

1. WHO AND WHAT IS COVERED

1.1 This Warranty applies to the original business customer identified in the applicable Order (“Customer”). It may not be transferred to another owner, operator, purchaser, tenant, or Site without Ivora’s prior written approval.

1.2 Subject to the exclusions and conditions below, Ivora warrants that the Hardware identified in the Order will be free from material defects in materials and workmanship when installed, operated, maintained, and stored in accordance with the Documentation and applicable law.

1.3 This Warranty covers only Renova-branded Hardware and components manufactured by Manufacturer and supplied by Ivora under the applicable Order. It does not cover installation, construction, electrical work, utility service, third-party equipment or services, cloud or network Services, payment processing, cellular or internet service, or Customer’s Site.

2. WARRANTY PERIOD

2.1 Unless an Order expressly states otherwise, the Warranty begins on Delivery and continues for twenty-four (24) months.

2.2 A repaired or replaced item is covered for the remainder of the original Warranty period or ninety (90) days after return shipment to Customer, whichever is longer. A repair or replacement does not restart the original Warranty period.

2.3 Customer must notify Ivora of a claimed defect before the Warranty expires and within thirty (30) days after Customer discovers or reasonably should have discovered the condition.

3. WARRANTY REMEDIES

3.1 For a valid Warranty claim, Ivora, directly or in coordination with Manufacturer or an authorized service provider, may, at Ivora’s option: (a) remotely diagnose or correct the condition; (b) repair the affected Hardware or component; (c) replace it with a new, refurbished, remanufactured, or functionally equivalent item; or (d) refund the purchase price allocated to the affected Hardware, less any reasonable value attributable to use if permitted by law.

3.2 The remedies in Section 3.1 are Customer’s sole and exclusive remedies under this Warranty. Replaced items become the property of Ivora or Manufacturer if return is requested.

3.3 Ivora may use parts or products that differ in appearance, revision, manufacturer, or minor specifications, provided the replacement is materially equivalent in function. Replacement may require firmware, network, account, or configuration changes.

3.4 Ivora may provide an advance replacement only in its discretion and may require a deposit, credit-card authorization, or purchase order. If the original item is not returned by the deadline or the claim is not covered, Customer shall pay the replacement price and associated costs.

4. HOW TO MAKE A CLAIM

4.1 Customer shall contact Ivora support and provide the Order number, Site address, model, serial number, installation date, installer information, description of the issue, photographs, logs, electrical measurements, and other diagnostic information reasonably requested by Ivora, Manufacturer, or an authorized service provider.

4.2 Customer shall cooperate with remote troubleshooting by Ivora, Manufacturer, or an authorized service provider and, where safe and lawful, provide remote access to the Hardware and Services. Customer shall not continue operating Hardware that presents a suspected electrical, fire, shock, overheating, physical-damage, or other safety risk.

4.3 No Hardware may be returned without Ivora’s written return-material authorization (“RMA”). The RMA may direct shipment to Ivora, Manufacturer, or an authorized service location and may specify packaging, de-energization, removal, shipping, data-preservation, and return deadlines. An RMA does not by itself confirm Warranty coverage.

4.4 Customer shall preserve the affected Hardware and relevant evidence. Customer shall not dismantle, alter, repair, discard, or permit destructive testing of the affected item before Ivora has a reasonable opportunity to inspect it, except as reasonably necessary to address an immediate safety hazard.

5. SHIPPING, REMOVAL, AND SITE COSTS

5.1 Unless Ivora provides a prepaid label or an Order states otherwise, Customer is responsible for safely de-energizing, removing, packing, insuring, and shipping the affected item to the Ivora, Manufacturer, or authorized service location designated in the RMA.

5.2 If Ivora validates the claim, Ivora or Manufacturer will pay standard outbound ground shipping of the repaired or replacement item to the original Site within the contiguous United States. Expedited shipping, international shipping, special handling, cranes, lifts, rigging, traffic control, and similar costs are Customer’s responsibility unless Ivora agrees otherwise in writing.

5.3 This Warranty does not include electrician charges, troubleshooting by third parties, removal, reinstallation, permitting, inspection, Site access, concrete or civil work, utility work, lost charging revenue, substitute charging, travel, lodging, or other on-site costs unless an Order expressly includes those items.

5.4 If inspection shows that the claim is not covered, Ivora may charge Customer for diagnosis, labor, parts, storage, return shipping, travel, and other reasonable costs, after providing notice of the estimated charges where practicable.

6. EXCLUSIONS

6.1 This Warranty does not cover a condition to the extent caused by or resulting from:

  • improper, incomplete, unlicensed, or noncompliant installation; incorrect wiring, grounding, voltage, phase, amperage, breaker, conductor, torque, clearance, ventilation, mounting, or commissioning;
  • utility conditions, voltage fluctuation, phase imbalance, harmonics, surge, lightning, brownout, outage, inadequate power quality, generator operation, or failure to install required protective equipment;
  • misuse, abuse, neglect, accident, collision, vehicle impact, vandalism, theft, fire, flooding, water intrusion outside the rated enclosure, corrosion, pests, chemicals, salt, dust, extreme temperature, or other environmental exposure outside specifications;
  • improper storage, handling, or transportation after Delivery;
  • failure to inspect, clean, maintain, update, or operate the Hardware in accordance with the Documentation;
  • unauthorized modification, opening, repair, relocation, component substitution, software or firmware alteration, or use with incompatible or unapproved equipment, to the extent the act caused or contributed to the condition;
  • normal wear, cosmetic damage, fading, scratches, dents, labels, finishes, consumable items, or gradual capacity or performance changes that do not materially impair operation;
  • a vehicle, adapter, cable, connector, payment terminal, network, cellular carrier, internet provider, OCPP implementation, cloud provider, utility, roaming platform, or other third-party product or service;
  • force majeure or circumstances outside Ivora’s reasonable control;
  • use of the Hardware outside the United States or outside its specified ratings, certifications, or intended commercial application;
  • external electrical surges, improperly grounded power sources, or grid anomalies;
  • uncertified third-party software integration or unauthorized OCPP modifications; or
  • operating the Hardware in violation of local Weights and Measures regulations (including uncertified CTEP billing).

6.2 This Warranty is void as to any item whose serial number, rating label, safety label, tamper evidence, or identification has been removed, altered, obscured, or made unreadable, unless Customer demonstrates that the condition was not caused by Customer or its contractors.

6.3 Intermittent communications, cellular coverage, internet access, payment-processor availability, software availability, vehicle-side charging limitations, and compatibility with third-party systems are not Hardware defects unless Ivora determines that a covered Hardware component is the cause.

7. PUBLIC OR FEE-BASED CHARGING

7.1 Unless the applicable Order expressly identifies a specific Hardware model, configuration, jurisdiction, and approval, this Warranty does not represent or warrant that the Hardware is certified, type-approved, registered, inspected, sealed, payment-compliant, or otherwise authorized for public, retail, or fee-based charging in any jurisdiction.

7.2 The need for an additional meter, payment terminal, label, software configuration, inspection, registration, certification, seal, communications method, accessibility feature, or other modification for public or fee-based use is not a defect and does not create a Warranty claim.

7.3 Customer is responsible for determining and maintaining all requirements applicable to public or fee-based charging and for ensuring that any modification is performed by qualified personnel and approved by Ivora where required to preserve coverage.

8. SOFTWARE, DATA, AND THIRD-PARTY WARRANTIES

8.1 Software, hosted Services, payment processing, network access, and support are governed by the applicable Order and Ivora Sales and Services Terms and Conditions, not this Hardware Warranty.

8.2 Ivora does not warrant against loss, corruption, or unavailability of configuration, account, transaction, or other data. Customer shall maintain records and backups appropriate to its operations.

8.3 Manufacturer or a component supplier may provide a separate manufacturer warranty. Any manufacturer or pass-through warranty is subject to its own terms. Ivora may administer or assist with such a claim but does not expand Manufacturer’s or a component supplier’s obligations except as expressly stated in this Warranty or an Order.

9. DISCLAIMER AND LIMITATION

To the maximum extent permitted by applicable law, Ivora’s sole obligation under this warranty is limited to repair, replacement, or pro-rated credit of defective Hardware. In no event shall Ivora be liable for any indirect, incidental, special, or consequential damages, including but not limited to lost charging revenues, vehicle downtime costs, alternative transportation expenses, or removal/re-installation labor costs.

IVORA DOES NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION, UNIVERSAL VEHICLE OR THIRD-PARTY COMPATIBILITY, CONTINUOUS CONNECTIVITY, PAYMENT COMPLETION, OR ANY PARTICULAR UTILIZATION, REVENUE, SAVINGS, OR BUSINESS RESULT.

9.3 The liability exclusions and caps in the Ivora Sales and Services Terms and Conditions apply to this Warranty. Nothing in this Warranty excludes liability that cannot lawfully be excluded.

10. GENERAL

10.1 This Warranty and the applicable Agreement constitute the complete Customer-facing written warranty administered by Ivora for the Hardware. An oral statement, sales presentation, marketing material, specification not included in the Order, or statement by Manufacturer, an installer, distributor, salesperson, or other third party does not modify this Warranty unless incorporated into an Order signed or accepted by Ivora.

10.2 If a provision of this Warranty is unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions remain effective.

10.3 The governing-law and dispute-resolution provisions of the Ivora Sales and Services Terms and Conditions apply to this Warranty.

11. WARRANTY CONTACT

Warranty claims email: contact@ivoracharge.com

Support telephone: (608) 395-5374

Legal company name: Ivora Solutions Inc.

Hardware manufacturer: Renova Electronics Inc. (product identification only; submit Customer Warranty claims through Ivora unless the RMA or Order expressly directs otherwise)

Business address: 250 W Santa Fe Ave, Unit 318, Fullerton, CA 92832

Warranty URL: https://ivoracharge.com/legal/warranty